Returns & Exchanges
At ShopSimon, we want you to love your fashion finds; if you are not completely satisfied, you can return eligible items within 30 days of delivery for a refund or exchange. Please ensure all items are unworn, unwashed, and include their original tags and packaging.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method and print the prepaid shipping label provided, or generate a QR code for a printerless drop-off.
Package Your Items
Place the items in their original packaging or a secure box, ensuring any old shipping labels are covered or removed.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking receipt until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing